Return Policy

Eligibility for Returns:

• Returns are accepted within 30 days of receipt.
• Products must be unused, in their original packaging, and in the same condition as when you received them.

2. Non-Returnable Items:

• List any items that cannot be returned, e.g., customized products, clearance items, etc.

3. How to Return:

• To initiate a return, please contact our customer service team at 020 8963 5841.
• You will receive a Return Merchandise Order number and instructions on how to proceed.
• Pack the item securely, including the original packaging and the Order number.

4. Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns.

5. Refunds:

• Once we receive and inspect the returned item, we will process your refund to the original payment method.
• Please allow 7 business days for the refund to be processed.

6. Exchanges:

• If you wish to exchange an item, please follow the return process and place a new order for the desired product.

7. Contact Us:

• For any questions or concerns about our return policy, please contact us at 020 8963 5841.

Thank you for shopping with InDesign Showroom London Ltd. We appreciate your business and look forward to serving you in the future.